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Another Successful Trip to Microsoft Retail Store – Love My Surface

Another Successful Trip to Microsoft Retail Store – Love My Surface

OurMicrosoftRetailStoreExperience:

OK,Iknowthatyouhaveprobablyfiguredoutbynow?

thatIliketheMicrosoftRetailstores。

WevehadonewithinanhourdrivetoourlastlocationforthepastfewyearsandIhavegottennothingbutfantasticservicefromthem,infact,onceIwasmistakenforanemployee,seepostMicrosoftRetailStoreFieldTrip:HowIDidaSheldonImpression。

TodayIhavetosharemyexperiencewithyetanotherMicrosoftRetailstore,thisoneinJacksonvilleFLnoImnotcollectingvisitstotheirstoreshahaImsimplygoinginanytimeIhaveaproblem。

So,wevebeenontheroadforthepastweek,enroutetoPuertoRico,seemypostSurface2(moreonthatsoon),sowelookedupthenearestMicrosoftstoretoget?

seeifIcangetareplacementitturnedoutthattherewasonerightdownthestreetfromourhotelinJacksonvilleandwe?

wenttoseewhattheycoulddoforus。

WebroughtmybabySurface(akaSurface2)andTimsSurfacePro2(SP2),theformerbecauseitwashavingaproblemandthelatterbecausetheoutsidecasewasprettybeatupTimtreatshisdevicesprettyroughly,itliterallylookedlikehisSP2hadgonethroughanArmycampbutotherwise,itwasnothavinganyproblems。

Asalways,weweregreetedwithfriendlysmilesassoonaswewalkedintothestoreandweresetupwithappointments(twoseparateonesbecausewehadtwoSurfaces)toseethetechnicians。

Ourtotalwaitwaslessthan5minutesandwewereleadinthebacktoseethetechs。

Afteronlyafewminutesofconversation,thetechagreedthatIneededanewSurface2。

Unfortunately,theydidnothaveanSurface24Ginstock,soIcouldnotgetareplacement。

TheyofferedmeaSurface2butthatwouldbeadown-grade,soIdeclined。

Theycalledtwootherretailstores(oneinTampaandoneinSanJuanwherewereheading)buttheyalsodidnothaveanySurface24Gsinstock。

So,theyofferedtosendthedevicebacktoMicrosoftformeforareplacement。

IdeclinedagainbecausewearestillontheroadandwontgettoSanJuanuntilnextweek。

Ichosetodealwithitwhenwegetthere。

Overall,theycouldntfixmyproblembuttheywereveryhelpfulandIgottochatwithboththetechandthesalesfloorpersonaboutSanJuanveryfriendlyyoungpeople。

JuicyTip:WeweretoldthatthereasonthattheydidnthaveaSurface24GinstockwasbecauseMicrosofthasstoppedmakingthemalltogether。

TheydidntknowwhatwascomingbuttoldusthatsomethingnewisdefinitelybrewingaSurfaceMiniperhaps?

TimhadfarmoreluckwithhisSurfacePro2replacement。

HegotabrandnewSP2becausetheyhadthemininventory。

Ittooknomorethan20minutestotalandwewereonthewaywithanewdeviceinhand。

ThiswastotallyconsistentwithourpreviousexperienceofreplacinganoriginalSurfaceRTinMichigan?

easyandpainless,theyjustgaveusanewdevice。

ForourconveniencethereplacementdeviceshadalreadyhadtheWindows8。

1updateinstalledbonus!

So,allwehadtodoistoinstalltheminorupdatesthatsahugetimesaverwhenyoureontheroad!

AsformySurface24G,Timisworkingona?

postrightnowonhowtocheckwhatseatingyourbatterylifethatshouldbeavailableto?

yousoon。

But,myplannowistotakeittotheMicrosoftRetailstoreinSanJuan,PuertoRicoandhavethemmailitbacktoMicrosoftformeforareplacement。

WiththeexcellentserviceIvebeengettingfromtheseguys,IdontexpectmyexperienceinSanJuantobeanydifferentthananyoftheotherMicrosoftRetail?

stores。

IfIsoundpartial,thatsbecauseIam。

IamverybrandloyalandaslongasIamtreatedwell,Iwillbecomingback。

YoumayalsolikeourpostsSurface?

AccessoriesBuyingGuideandSurfacePro3HitsTheSkies。


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